This policy applies to customers who access and use the services on the website managed by MITOU ACCOUNTING AND TAX AGENCY COMPANY LIMITED. We are committed to protecting the privacy and personal information of our customers according to the principles outlined below.

1. Purpose of collecting personal information

The personal information collected aims to:

- Assist customers in learning about and using our services.

- Answer customer inquiries.

- Provide the latest information about services and products.

- Upgrade website content and interface, and improve user experience.

- Conduct marketing and service promotion activities.

2. Use of customer information

Customer information will be used to:

- Provide services and support according to customer needs.

- Send notifications about services, courses, or promotional information.

- Resolve issues arising during service use.

3. Sharing of customer information

- Customer personal information will not be shared with third parties, except for directly related partners involved in service implementation (e.g., payment, delivery).

- If necessary, information may be provided upon request from law enforcement or advertising partners like Google for remarketing purposes.

- We commit not to sell or exchange customers' personal information for commercial purposes.

4. Scope of information use

Customer personal information will be used for the following activities:

- Sending notifications and communications related to services.

- Resolving specific issues or legal matters if necessary.

- Information will not be used outside the scope of the purposes committed to.

5. Information retention period

Personal data will be stored until the customer requests deletion. In any case, personal information is securely stored on the website's server.

6. Access and modification of personal information

Customers have the right to request modifications or deletions of personal information by:

- Calling the hotline: 0944.144.328.

- Sending complaints about personal information leaks, which we will promptly investigate and handle.

7. Address for collecting and managing information

MITOU ACCOUNTING AND TAX AGENCY COMPANY LIMITED

Address: 16A House, Alley 193, Lane 205, Xuân Nhang 1 Residential Area, Xuân Đỉnh Ward, Bắc Từ Liêm District, Hanoi

Hotline: 0944.144.328

8. Complaint reception and resolution mechanism

Complaint handling procedure:

- The customer service department will receive and respond to complaints immediately.

- In case of complexity, we commit to respond within 7 working days.

- The resolution result will be communicated to the customer and confirmed via phone.

We always prioritize the privacy and interests of our customers. For any questions or feedback related to the privacy policy, please contact us using the information provided above.